Get in Touch With Our Team
If you need help with your account, payments, technical issues or have general feedback, our support team is here to help. Contact us for account queries, verification assistance, responsible gambling support or to report a problem. We offer prompt responses via email, phone or live chat and can guide you through deposits, withdrawals and site features. If you prefer, request a callback or ask for self-exclusion support and we will respond quickly. We also help with verification and self-exclusion.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typically replies within minutes) |
| General enquiries | [email protected] (written enquiries, Mon-Fri responses within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, responses within 48 hours) |
| Phone | +44 20 7946 4821 (09:00-21:00) |
| Working hours | 24/7 for messages; phone hours above |
Contact Us by Email
For detailed requests, account-related issues or queries requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include your full name, username and current contact details. Attaching any relevant documents speeds handling. Accurate, up-to-date information helps us avoid delays and process your request promptly.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day, though simple requests may be handled sooner. Complex issues requiring verification or specialist review can take longer depending on their nature. If you need faster help, include clear details and any relevant screenshots to speed up the process.
Feedback
Your feedback matters to us. If you have suggestions, ideas or notice any issues with the site, please share them with our team. We review every message and use your input to improve features, promotions and customer support. Send your thoughts via the feedback form or by email; we will read them carefully and act where it helps the user experience.