Terms and Conditions

These Terms and Conditions describe the rules that apply to your use of the Dr Bet platform and our relationship with you as a customer. They explain account responsibilities, eligibility, acceptable use, promotions, payments and how we manage disputes. We expect all users to read and accept these terms before registering or placing bets or playing for real money.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide only true personal information and notify us if any details change. Your username and password are for your personal use only; do not share access with others. We may suspend or close accounts where we suspect fraud, multiple accounts, bonus abuse or other breaches. We may also restrict play while we carry out checks.

Eligibility requirements

Access to our services is restricted to persons permitted by local law and to those who meet our age requirements. We will carry out identity and age verification checks and may request documents to confirm your name, date of birth and address. You must be resident in a territory where our services are authorised to operate. If you cannot provide the requested verification, we may block deposits, play and withdrawals.

Acceptable platform use

Use the platform lawfully and in good faith. You must not attempt to manipulate games, use prohibited software or automate play. Any attempts to exploit system errors, use stolen payment methods or engage in abusive behaviour towards staff will be treated as a breach and may result in account closure and forfeiture of funds. We reserve the right to refuse service for any lawful reason.

General bonus and promotion rules

Promotions, bonuses and free spins are offered subject to specific promotional terms and these general rules. All offers are subject to eligibility checks, wagering requirements and game restrictions set out on the promotion page. We may limit the maximum bet when a bonus is active and refuse bonus play where we suspect abuse. Full promotional terms are available with each offer and apply in addition to these terms.

Deposits and withdrawals

Accepted payment methods are listed on our cashier page. Deposits are typically credited immediately, while withdrawals are processed after verification and compliance checks. We will usually return funds to the original payment method where possible. We may set minimum and maximum limits and apply identity, source-of-funds or other due diligence checks before approving withdrawals. Large or jackpot payouts may require additional checks and documentation.

Verification and limits

We may apply deposit, loss or wagering limits at your request or as part of our responsible gambling controls. Reductions to limits take effect immediately; increases may be subject to a cooling-off period. We may also impose temporary holds on withdrawals while we complete verification.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We aim to resolve disputes promptly and fairly. Where we cannot reach agreement you may be entitled to escalate the matter to an independent mediation service in your jurisdiction. We will co-operate with any regulatory or legal enquiries as required.

Updates to terms and conditions

We may update these terms from time to time. We will publish changes on the site and notify you where required. Continued use of the DrBet service after changes are published constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.